Advanced NLP Skills of Client Communication.
2 day Course 20th-21st January 2012
Venue: The Address Hotel, Dubai Marina
Nothing moves or happens without some kind of communication between one human and another. This 3 day workshop will teach just how far communication and ‘interpretation’ really goes.
Your Customer & Client facing personnel are the ‘Public Face’ of Your Company. They are the advertisement of your Brand to your Customers.
The Quality of your Service is measured by the Ability of your Staff to communicate effectively and professionally in every client/customer situation that will arise.
That is why it is so important you ensure your team are given the Advanced Skills of Client Communication Training.
This 2 day course will give them the Knowledge and Skills to handle every situation with tenacity and flexibility.
NLP utilizes both Conscious & Unconscious Communication models of conversation.
NLP Training is implemented by the crème of Fortune 500 companies as it increases the ability of your Teams to control & manage every operational situation.
Ensure every Client is handled and treated brilliantly.
Who would benefit from this training?
Sales Professionals, Client and Customer facing Personnel, Managers, Business Development Exec’s and anyone who would like to learn how to communicate effectively and build strong long term client/customer relationships.
This course is for those people who want to understand how to communicate more effectively with their customers, their staff, their colleagues, and their bosses.
Where is the course held?
The course is 2 days in length and is held at The Address Hotel, Dubai Marina. 10am – 5:30pm. Lunch is provided to all attendees as well as complimentary Tea/Coffee throughout the day.
What Skills will you Gain?
The course is specifically designed to help give you a Deeper Understanding & Mastery of Communication both with yourself and with others. On the Training you will:
• Learn how to use the ‘Hierarchy of Ideas Agreement Frame’ (You will learn to use this model in Negotiation and as a powerful tool to reach agreement and common ground with your clients and customers)
• Use the Magic of Congruency in Communication. (learn how to connect with your clients as well as emanate strength and confidence at the same time)
• Learn how you can build rapport with your clients, especially those where you need to develop a connection and relationship.
• You will Learn Language Techniques of Influence & Persuasion that you can bring into conversation that will help you and your clients reach a common end goal.
• Learn Specific questions that will show you how your client filters information mentally, this will then allow you to understand how your clients represents in their mind the information that you communicate.
• Learn how to speak effectively in all representation systems , so you ensure full and complete understanding.
Course Content
Day One
• Cause & Effect – How you can take control and have things go your way.
• Rapport Building Skills – Learn how to build rapport with your clients.
• Communicating effectively in all Representation Systems.
• The Magic of Congruency in Communication and how to emanate it.
• How to use the ‘Hierarchy of Ideas Agreement Frame’
• Advanced Language Techniques of Persuasion and Influence
Day Two
• A breakdown of the Communication Model, how humans communicate and internally interpret communication and conversation
• Meta programs, Learn how your client filters information mentally
• The Power of Questions and how you can use them to direct the communication effectively.
• The Motivating Factors that lead your Clients to make or break a deal
• Learn The Unconscious Questions you clients asks and that you need to answer in your communication
Course Date: 20th-21st January 2012 Develop Better Client Relationships and Make More Sales With Advanced NLP Techniques
Course Length : 2 days
Course Location: The Address Hotel, Dubai Marina.
Course Price: (3,999 aed) Book Online Price 3,500aed
brochure price : 3999 aed
online price : 3,500 aed 
= 3,999aed Special Online Price 3,500 aed
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